Shipping and Returns
SHIPPING
* Orders placed after November 22 may reach you after Christmas.
* Kindly note, our handcrafted pieces may be currently shipped from the following three locations: London, Minsk or Tbilisi. We commit to the outlined in our Shipping Terms four-weeks delivery, and all the materials used in creation of your pieces will always come from our dedicated Hatton Garden suppliers, regardless of the dispatch location.
Please make sure to advise on the correct shipping address to ensure that your piece arrives timely and with no disruptions. Each piece is handcrafted to order, therefore please allow 2 to 4 weeks for the purchased piece to reach you.
Please note, delivery times may vary, particularly during peak periods or in case of extreme weather conditions. Please contact customer service at hello@yu-stepanel.com if you have not received your order in four weeks. YU STEPANEL ships all orders through registered, recorded delivery. Urgent delivery requests are very welcome, so just get in touch at hello@yu-stepanel.com.
International orders may incur duties and taxes on your pieces once they arrive in your country. Your local post office or customs office would be able to advise how this applies to you, please contact them before placing an order. YU STEPANEL is not and will not be responsible for any duties, levies, takes, etc. in your respective country. Packages that are refused due to customs and duty fees will not be refunded.
GIFTS
If your chosen piece is a gift, we are happy to send it directly to the third party, just write a note with the details and any personal message.
YOUR FEEDBACK
We would love to receive the feedback on your experience in purchasing and wearing the YU STEPANEL pieces, but we respect your privacy and understand if you chose not to share that.
SPECIAL REQUESTS
We are always happy to hear your special requests, so please do not hesitate to get in touch and we shall do our best to work towards making it happen.
REFUNDS & EXCHANGES
If your piece is unfortunately damaged on arrival, please contact us for replacement. All packaging should be returned, so a claim may be made on our end with the shipper and a new piece will be shipped upon receipt of returned pieces. Packages that are refused due to customs and duty fees will not be refunded. We want you to enjoy your newly purchased piece and should the quality of the received piece be not to your liking please contact me within 7 days of receipt. We would be happy to discuss the matter on individual basis and replace the item as per our discussion. Please be sure to return the piece in question in the original condition as shipped: unworn, unwashed nor treated in any manner, and in its original packaging.
INELIGIBLE REFUNDS
The following items are not eligible for refund or exchange:
-Earrings (for hygienic reasons).
-Pieces which were modified, customised and/or altered according to your specification. Pieces crafted as highly customised, special request orders.
-Items damaged or altered while in your care (wear and tear).
-Items past their return date. Delayed shipping that is not over three weeks.