Shipping and Returns

SHIPPING

Each piece is handcrafted to order, please allow 2-4 weeks for the purchased piece to reach you.*

REFUNDS & EXCHANGES

· If your piece is damaged on arrival, please contact us for replacement.

· All packaging should be returned, a new piece will be shipped upon receipt of returned pieces.

· Packages that are refused due to customs and duty fees will not be refunded.

· We want you to enjoy your newly purchased piece and if the quality of the received piece is not to your liking please contact us within 7 days of receipt.

Please be sure to return the piece in question in the original condition as shipped: unworn, unwashed nor treated in any manner, and in its original packaging.
 

INELIGIBLE REFUNDS

The following items are not eligible for refund or exchange:
-Earrings (for hygienic reasons).
-Pieces which were modified, customised and/or altered according to your specification. Pieces crafted as highly customised, special request orders.
-Items damaged or altered while in your care (wear and tear).
-Items past their return date. Delayed shipping that is not over three weeks.

GIFTS

If your chosen piece is a gift, we are happy to send it directly to the third party, just write a note with the details and any personal message.
 

SPECIAL REQUESTS

We are always happy to hear your special requests, so please do not hesitate to get in touch and we shall do our best to work towards making it happen.

* Kindly note, our handcrafted pieces may be currently shipped from the following three locations: London, Minsk or Tbilisi. We commit to the outlined in our Shipping Terms four-weeks delivery, and all the materials used in creation of your pieces will always come from our dedicated Hatton Garden suppliers, regardless of the dispatch location.

** Please note, delivery times may vary, particularly during peak periods or in case of extreme weather conditions. Please contact customer service at hello@yu-stepanel.com if you have not received your order in four weeks. YU STEPANEL ships all orders through registered, recorded delivery. Urgent delivery requests are very welcome, so just get in touch at hello@yu-stepanel.com.

*** International orders may incur duties and taxes on your pieces once they arrive in your country. Your local post office or customs office would be able to advise how this applies to you, please contact them before placing an order. YU STEPANEL is not and will not be responsible for any duties, levies, takes, etc. in your respective country. Packages that are refused due to customs and duty fees will not be refunded.