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FAQ

Size Guide

WHAT IS MY RING SIZE?

 

SIZE GUIDE

* Inside Circumference

UK: F  |  US: 3  |  EU+Russia: 14  |  IS*:  44mm 

UK: G  |  US: 3.5  |  EU+Russia: 14.5  |  IS: 45mm

UK: H  |  US: 4  |  EU+Russia: 15  |  IS:  46.5mm 

UK: I  |  US: 4.5  |  EU+Russia:15.5  |  IS:  from 47.8mm

UK: J  |  US: 5  |  EU+Russia: 15.5  |  IS:  up to 49.0mm

UK: K  |  US: 5.5  |  EU+Russia: 16  |  IS:  50.3mm

UK: L  |  US: 6  |  EU+Russia: 16.5  |  IS:  51.5mm

UK: M  |  US: 6.5  |  EU+Russia: 17  |  IS: 52.8mm

UK: N  |  US: 7  |  EU+Russia: 17.5  |  IS:  from 54mm

UK: O  |  US: 7.5  |  EU+Russia: 17.5  |  IS:  up to 55.3mm

UK: P  |  US: 8  |  EU+Russia: 18  |  IS:  56.6mm

UK: Q  |  US: 8.5  |  EU+Russia: 18.5  |  IS:  57.8mm

UK: R  |  US: 9  |  EU+Russia: 19  |  IS:  59.1mm

 

1. Measure your fingers when comfortable and at normal temperature (or, to be on a safe side, measure your ring size when your fingers are at their largest, it is often at the end of the day.)

Depending how hot your hands are, your finger sizes may vary quite a bit:

Cold fingers will shrink in size, at least half a size smaller. Hot fingers will give a larger ring size.

2. The thicker the ring, the tighter the fit: if you choose a ring with a deep band width consider going one size up (a delicate piece would have a lighter, looser fit).

3. An easy way to measure your finger size is using a ring sizer: an easy-to-use belt style sizer. Slip the slim plastic strip around your finger and thread the end through the buckle to form a ring shape, then adjust it on your finger to fit.

Make sure that the strip ring slips snugly over your knuckle.

The gauge is should not get bent or squashed - a metal ring would not have such flexibility, so your measurement may come out wrong.

As an extra check, find an existing ring which fits perfectly on your finger, lay it over the sizer to see if it confirms your measurement.

Care

CARING FOR YOUR JEWELLERY


STORE YOUR JEWELLERY
Store each piece individually in a pouch or a travel case: to prevent tangles and reduce scratching.


Keep your jewellery somewhere dry: damp or hot conditions can tarnish metals and damage certain stones over time.


PROLONG ITS LIFE
Last thing on and first thing off: avoid contact with nail polish remover, perfume or hairspray, which can cause tarnishing and damage certain stones.


Take off  when swimming or cleaning: harsh chemicals may damage your pieces.
Clean your jewellery regularly with designated products and do follow maker’s instructions!


YOUR GOLD & PLATINUM
Between professional servicing, keep your gold and platinum jewellery in order with a non-abrasive cleaner. You can clean your gold jewellery with warm water and a soft brush, dry it with a soft cloth afterwards. Do not expose your gold jewellery to household bleach, your gold is likely to discolour and possibly disintegrate. Keep your gold in a case or a tarnish-resistant, soft pouch made of chamois, silk or leather.


YOUR GOLD-PLATED SILVER
ON LAST, OFF FIRST would be your golden rule: Make sure your hands are free from make-up or cream when putting on and taking off your gold-plated jewellery. Wait a few minutes after applying perfume, make-up or hairspray before putting on your gold-plated jewellery.

Remove your gold-plated jewellery when cooking – oils and other acidic elements may affect your gold-plated rings. When exercising, remove your silver gold-plated jewellery, the sweat and oils from your skin will affect the gold plating and the metal underneath it. 

Just as well, before you go to bed, just take it off and put it somewhere safe.

Remove your gold-plated jewellery before swimming in salt water or public pools. Before your weekly house cleaning, take off your gold-plated silver jewellery. Even eco-friendly, gentler household cleaners can wear down the gold plating quickly. Plus, you can avoid unnecessary scratches. 

Store your gold-plated jewellery separately to prevent from scratching (a soft bag – one per piece – or a jewellery organiser will do a great job). 

Give it a wipe with a microfibre cloth after each use to free your favourite jewellery piece from any substances from your body – you had it on the entire day after all! Wiping it down gently will help to remove oils. You could also soak it briefly in warm, soapy water and dry it with a soft cloth – after an especially hot or active day.

YOUR SILVER


Using & wearing  Silver
Use & wear it!: Sterling silver tarnishes, especially when exposed to salty air and products containing sulphur, such as rubber bands and some papers. However, silver that is regularly used typically needs less care, so use or wear your silver every day. 

Washing Silver
Wash silver by hand, in warm water with a mild detergent.
Dry your silver with a soft cloth immediately after washing, to avoid spotting.

Polishing Silver
Electrolytic cleaning (aluminium foil, salt and baking soda in a water base) is not recommended.
Use specially intended silver polish.
Avoid "dip" polishes: some may contain harsh chemicals. 

Oxidised Pieces
An "oxidised" finish is the deliberate blackening of crevices often in the ornamentation of a silver object to make its decorative details stand out. This finish can be removed by overzealous cleaning and polishing – so easy on those!

YOUR GEMS
Protect your pieces from impact against hard surfaces. Gemstones such as amethyst, emerald, opal, pearl, peridot, tanzanite and tourmaline are very delicate and are easily abraded.  

YOUR PEARLS
Pearl is an organic material, pearls are relatively soft and can scratch easily, especially if stored with other jewellery.
Avoid spraying perfume or other strong chemicals onto your pearls, and keep them away from direct heat.
Do not submerge your pearls in water.
When cleaning your pearls, refrain from using any strong detergents. Instead, wipe them with a dry, lint-free fabric.
Keep your pearls in a soft pouch made of chamois, silk or leather. Preferably in a humid place. Never in a plastic bag.

Happy wearing!

Shipping & Returns

SHIPPING

* Kindly note, our handcrafted pieces may be currently shipped from the following three locations: London, Minsk or Tbilisi. We commit to the outlined in our Shipping Terms four-weeks delivery, and all the materials used in creation of your pieces will always come from our dedicated Hatton Garden suppliers, regardless of the dispatch location.


Please make sure to advise on the correct shipping address to ensure that your piece arrives timely and with no disruptions. Each piece is handcrafted to order, therefore please allow 2 to 4 weeks for the purchased piece to reach you.
Please note, delivery times may vary, particularly during peak periods or in case of extreme weather conditions. Please contact customer service at hello@yu-stepanel.com if you have not received your order in four weeks. YU STEPANEL ships all orders through registered, recorded delivery. Urgent delivery requests are very welcome, so just get in touch at hello@yu-stepanel.com.


International orders may incur duties and taxes on your pieces once they arrive in your country. Your local post office or customs office would be able to advise how this applies to you, please contact them before placing an order. YU STEPANEL is not and will not be responsible for any duties, levies, takes, etc. in your respective country. Packages that are refused due to customs and duty fees will not be refunded. 

GIFTS
If your chosen piece is a gift, we are happy to send it directly to the third party, just write a note with the details and any personal message.
 
YOUR FEEDBACK
We would love to receive the feedback on your experience in purchasing and wearing the YU STEPANEL pieces, but we respect your privacy and understand if you chose not to share that. 
 
SPECIAL REQUESTS
We are always happy to hear your special requests, so please do not hesitate to get in touch and we shall do our best to work towards making it happen.
 
REFUNDS & EXCHANGES
If your piece is unfortunately damaged on arrival, please contact us for replacement. All packaging should be returned, so a claim may be made on our end with the shipper and a new piece will be shipped upon receipt of returned pieces. Packages that are refused due to customs and duty fees will not be refunded. We want you to enjoy your newly purchased piece and should the quality of the received piece be not to your liking please contact me within 7 days of receipt. We would be happy to discuss the matter on individual basis and replace the item as per our discussion. Please be sure to return the piece in question in the original condition as shipped: unworn, unwashed nor treated in any manner, and in its original packaging.
 
INELIGIBLE REFUNDS
The following items are not eligible for refund or exchange:
-Earrings (for hygienic reasons).
-Pieces which were modified, customised and/or altered according to your specification. Pieces crafted as highly customised, special request orders.
-Items damaged or altered while in your care (wear and tear).
-Items past their return date. Delayed shipping that is not over three weeks.

 

T&C

This page explains our terms of service, which contains important information about your legal rights. When you use yu-stepanel.com, you’re agreeing to these terms.


OVERVIEW
This website is operated by YU STEPANEL. Throughout the site, the terms “I’, “me”, “my”, “mine”, “we”, “us” and “our” refer to YU STEPANEL. YU STEPANEL offers this website, including all information, tools and services available from this site to you, the guest, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from me, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all guests of the site, including without limitation guests who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


1. ONLINE SHOP TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.


2.GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.


3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
WE am not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


4. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. WE reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


5. PRODUCTS OR SERVICES (IF APPLICABLE)
Certain products or services may be available exclusively online through the official YU STEPANEL website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. we cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. we may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of me. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


6. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with me. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, WE may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. WE reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Return Policy.


7. OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


8. THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with me. We am not responsible for examining or evaluating the content or accuracy and We do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We am not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


9. GUEST COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We am and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that We determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


10. PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.


11. ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


12. PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


13. INTELLECTUAL PROPERTY RIGHTS
We are the owner or licensee of all intellectual property rights in our site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and you may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You may share material from our site on social media sites subject to these terms. Such use must be for personal use only, not for business purposes, or to suggest a connection between us and any third party. It must not be used to promote other products or services and we reserve the right to have any material removed immediately on notice.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
We go to great lengths to create pieces that are unique. All of our pieces and names of ranges are protected against copying by domestic and international law. We reserve all our rights concerning our trademarks, copyright and unregistered design rights. Copying of any product in any form will be an infringement of our intellectual property rights and is strictly prohibited. 
Our status, (and that of any identified contributors), as the authors of material on this site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes.
If you print off, copy or download any part of any site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
 
14. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by me) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall YU STEPANEL, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


15. INDEMNIFICATION
You agree to indemnify, defend and hold harmless YU STEPANEL and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


16. SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


17. TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or me. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


18. ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications an proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


19. JURISDICTION AND APPLICABLE LAW
The English courts will have exclusive jurisdiction over any claim arising from or related to a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or other relevant country. These terms of use are governed by English law.


20. CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact us

Please feel free to get in touch via contact form or instagram. We will be happy to answer any questions.

Email for Customers & Partners: hello@yu-stepanel.com